Lesson 1:
Editing Messages

Copying Text Within a Message, Copying Text Between Messages, Copying From Another Source, Deleting Text, Removing An Attachment

Lesson 2:
Organising Messages

Creating a Message Folder, Moving Messages, Copying Messages, Deleting Messages, Recovering Messages, Working with Favourite Folders, Deleting Message Folders, Recovering Deleted Folders, Emptying Deleted Items, Archiving Messages, Recovering Archived Messages

Lesson 3:
Searching

Using Instant Search, Expanding the Search, Search Query Syntax, Search Query Syntax – Dates and Size, Using Recent Searches, Searching The Desktop, Search Options, Searching Other Outlook Items, Using a Search Folder, Adding a Predefined Search Folder, Customising Predefined Search Folders, Creating a Custom Search Folder

Lesson 4:
Working with Views

Using a Custom View, Arranging Messages Within a View, Sorting Messages Within a View, Working With Columns In a View, Formatting Columns In a View, Creating a Custom View, Adding a Filter To a Custom View, Deleting a Custom View

Lesson 5:
Colour Categories

Creating a New Colour Category, Assigning a Colour Category, Assigning a Quick Click Category, Finding Messages With Categories, Removing Categories From Messages, Deleting a Colour Category

Lesson 6:
Working with Rules

About Rules, Creating a New Rule From a Template, Selecting The Rule Conditions, Selecting The Rule Actions, Selecting The Rule Exceptions, Naming And Reviewing The Rule, Testing The Rule, Managing Existing Rules, Deleting a Rule

Lesson 7:
Email Techniques

Effective Email Management, Recalling a Sent Message, Printing a Message, Printing a Message List, Message Formats, Changing The Message Format, Choosing Themes Or Stationery, Applying a Theme Or Stationery To a Message, Turning Themes Or Stationery Off, Applying An Office Theme, Saving a Message Draft, Using a Saved Message, Sending a Voting Message, Responding To a Voting Message, Tracking Voting Responses, Configuring Send And Receive

Lesson 8:
Appointments and Events

Scheduling a Meeting, Scheduling An Appointment Using Click To Add, Scheduling Using The Appointment Window, Rescheduling An Appointment To Another Day, Creating Recurring Appointments, Changing Recurring Appointments, Printing Your Calendar, Scheduling Free And Busy Times, Categorising Activities, Deleting Activities

Lesson 9:
Scheduling Meetings

Scheduling a Meeting, About Meeting Response Options, Responding To Meeting Requests, Tracking Meeting Responses, Changing a Meeting, Adding Or Removing Attendees, Preventing Responses, Cancelling a Meeting, The Scheduling Assistant, Using The Scheduling Assistant, Viewing Calendars Using Group Schedules, Saving a Calendar As a Web Page

Lesson 10:
Managing Contacts

Emailing a Contact, Adding a Contact From An Email, Sending An Electronic Business Card, Receiving An Electronic Business Card, Creating a Distribution List, Using a Distribution List, Using a Partial Distribution List, Deleting Members From a Distribution List, Setting Contact Activity Options, Manually Recording Contact Encounters, Recording Timed Encounters, Reviewing Contact Encounters

Lesson 11:
Task Requests

How Task Requests Work, Creating a Task Request, Responding To a Task Request, Completing An Assigned Task, Viewing Updated Task Requests